eDoc Technical Support Analyst

Location:

Calgary, AB

Duties:

The successful candidate will be responsible for: •Problem resolution and Performance tuning; •Patches / Upgrades; •System Configuration; •Support scanning work stations; •Monitoring performance and tuning; •Supporting, performing and documenting technical configuration; •Responding to problem calls from users; •Providing on-call support; •Working with the Penn West’s Service Desk to resolve issues; •Keeping clients and team members informed of issues and resolutions; •Understanding and assisting with implementation of document and records management practices.

Salary:

To be determined

Qualifications:

•Knowledge of Kofax scanning would be an asset; •Proven ability to work effectively with other teams - Business and IT/IS; •Proven ability to work effectively with little or no direct supervision; •Strong attention to detail; •Experience implementing and supporting modules in eDocs; •Experience creating customizations to modules in order to enhance productivity; •Experience following a change management processes; •Experience with eDocs Enterprise Archive Server and QByte, CS Explorer, Well and Site View would be an asset; •Experience doing analysis of business requirements and determine how to implement a solution using existing software and functionality; •Experience estimating time to complete tasks and projects; •Experience communicating with clients. How to Apply: •Log into Penn West website (www.pennwest.com) •Click on “Career Centre” (blue box left side of home page) •Click on “Current Job Postings” (left side of page) •Scroll to bottom of Search Jobs page, click on “Search” •Penn West jobs listed •Click on job of interest, follow instructions provided. Please submit your resume no later than August 26, 2009. Thank you!

Special Instructions:

Closing Date:

August 26, 2009

Company Contact Information

Name: Penn West Energy
Attention: Michelle Hamel
Suite/Street Address: Suite 200, 207 9th Avenue S.W.
City/Province: Calgary AB
Postal Code: T2P 1K3

Contact Information

Name: Michelle Hamel
Email: michelle.hamel@pennwest.com
Website: http://www.pennwest.com
Phone: 403-218-4738
Fax: